Items must be postmarked within 30 days of delivery to the customer. If an item is sent back after 30 days, it will not be accepted.
We strongly recommend keeping your tracking number for packages that are being returned to us. We are not responsible for lost packages. Please contact your local post office with questions regarding shipment tracking.
Items cannot be washed or worn when claimed as damaged.
No exceptions outside of our return policy can now be made. Thanks for shopping local with us!
Please note that the store credit will not be issued for shipping fees associated with the purchase (expedited, international, etc.).
MOD BOUTIQUE'S RETURN PROCESS:
1. Click here to start a return.
2. Enter your order number and zip code.
3. Click on the items you are returning.
4. Click on the reason for the return.
5. You can exchange for another size or item. This is called an instant credit exchange. The credit can be used immediately so that your items will ship to you quicker. You will still need to send back the items from your return using a prepaid shipping label.
5. Package your items up. We recommend using the package we sent the items to you in or package sizing closest in size to your items. Please do not use a shoe box as your return package, these will be refused and returned.
Ready to start a return? Click HERE.
SHIPPING PROCEDURES:
MOD Boutique uses real time shipping with USPS which is determined by the weight and destination of your package. Please be assured that your items will ship out within 1-2 business days from the purchase date as long as the items are currently in stock. Note that holidays and weekends are NOT included in processing or shipping times. UPS and USPS is our preferred shipping carriers. If you're trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Most packages are shipped USPS First Class (2-3 business days), USPS Priority Mail (2-3 days) or UPS Sure Post(4-9 business days) If you require express shipping please check our UPS 1, 2 and 3 day selections. These are real time shipping rates through the carrier and are based on weight and destination.
Please make sure your shipping address is entered correctly at checkout. Once your package leaves our facility we cannot intercept a package, expedite transit times, change shipping methods, or locate your package beyond the carriers tracking information. We are NOT responsible for packages lost or delayed in transit or marked as "delivered" by the carrier. MOD Boutique cannot be held responsible for packages returned to sender (MOD Boutique), marked by the carrier as "delivered", or sent to the wrong address due to incorrect information provided by customer. Please double check that your address CAN be delivered to and that the information you enter is correct. While items are inspected before they leave our store, MOD Boutique is NOT responsible for orders that arrive damaged by the shipping carrier. First time orders with a order value over $400 has a required signature to receive.
However, MOD Boutique will be held responsible if "MOD Boutique's Shipping Protection" is selected at checkout. Please visit our shipping protection page for further information!
Please remember that delivery time does not include Sundays or Holidays. MOD Boutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
Trouble with your order?
Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise you must contact contact@modboutiquevw.com within 3 days of receipt. We are not responsible for merchandise damages after the item has been worn, washed, cut into or altered. NO EXCEPTIONS.
If you were sent incorrect items or are missing items from your order please contact us at contact@modboutiquevw.com or call us at 419-203-1209. We are here to help!
*Please note that colors and patterns may vary due to variations between different monitors and screens, as well as other factors. We mostly use plain white backgrounds to help minimize color distortion.
HOLIDAY RETURN POLICY:
We are happy to offer an extended return period through the holiday season! All purchases made on or after November 13, 2024 must be received by MOD BOUTIQUE by January 22, 2025 or within 21 days of delivery date, whichever comes later. Purchases made with the 30% and holiday sales unless marked final sale, are all eligible for return. All other return guidelines remain intact, including our store credit policy and items marked final sale. Please refer above for general return guidelines. Please note: first time customer orders with an order value of $400+ will require a signature. This is to help reduce holiday carrier issues.