Factors Affecting Knowledge Management and Learning: Exploring the Role of Diversity, Inclusion and Organizational Citizenship Behaviour

This chapter explores the impact of three distinct, but related, factors on Knowledge Management and Learning in organizations, specifically Diversity, Inclusion, and Organizational Citizenship Behaviour. The chapter begins by overviewing each of the factors, and other relevant concepts, before briefly discussing other organizational benefits associated with the three factors. Finally, the potential relationship between these factors and Knowledge Management and Learning is discussed.

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Authors and Affiliations

1. Munster Technological University, Cork, Ireland Deirdre O’Donovan

1. Deirdre O’Donovan

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Editors and Affiliations

1. School of Economics and Management, University of Minho, Braga, Portugal Carolina Machado
2. Department of Mechanical Engineering, University of Aveiro, Aveiro, Portugal J. Paulo Davim

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O’Donovan, D. (2021). Factors Affecting Knowledge Management and Learning: Exploring the Role of Diversity, Inclusion and Organizational Citizenship Behaviour. In: Machado, C., Davim, J.P. (eds) Knowledge Management and Learning Organizations. Springer, Cham. https://doi.org/10.1007/978-3-030-71079-8_1

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